Customer Service: Resources for Training Employees
Mary Peabody and Dr. Kenesha Reynolds ( March, 2022 )
Summary
This series of short videos are designed to help farmers start a conversation with employees about basic customer service expectations. In one video we address basic phone etiquette. In a second video we introduce the problem of explaining rules to a customer that just doesn’t get it. In the third video we show how to interact with an unhappy customer in a way that does not escalate the situation. We suggest before you start this training with your employees you review your policy and procedures manual and make sure you are clear on what employees are expected, and authorized, to do (and NOT do) when approached by an upset customer.
Details
| Publisher | Farm Labor Dashboard, hosted by UVM Extension |
| Publication Date | March, 2022 |
| Publication Views | 78 |
| Material Type | Video |